Customer Service Satisfaction
As the economy globalizes, customers are becoming increasingly diverse, making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. The age-old customer-service maxim “the customer is always right” is not enough anymore.
Anchored Development Institute’s Customer Service Satisfaction program, we will share with you the roadmap to “please every customer” and to navigate the new world of customer service. Regardless of your industry (retail, healthcare, hospitality, financial services, e-commerce, and more), we will help you increase profits by leveraging your company’s customer experience.
Who Should Attend?
- Agents and representatives desiring a better way to addresses real-world customer service issues
- Supervisors and managers who support team members dealing with customers
- Marketing and sales professionals working in any industry needing practical steps to turn customer challenges into opportunities
- Any employee wishing to meet and exceed customer expectations
Why You Should Attend?
- Gain insights into the concepts and skills related to customer service
- Identify and demystify the psychological triggers behind customer behavior
- Understand how consumers perceive services and how to enhance their customer experience
- Leverage a variety of resources, activities, examples, and tips for your toolkit
What’s Covered?
This workshop will address real-world customer service issues and provides a variety of updated resources, activities, examples, and tips to gain and engage participation and interest while providing insights into the concepts and skills related to customer service. We will focus on the various aspects of customer service: The Profession, Skills for Success, and Building and Maintaining Relationships.
- The Customer Service Profession
- Contributing to the Service Culture
Skills for Success
- Verbal Communication Skills
- Nonverbal Communication Skills
- Listening Skills
- Customer Service and Behavior
- Service Breakdowns and Service Recovery
- Customer Service in a Diverse World
- Customer Service via Technology
- Encouraging Customer Loyalty
Materials
Customer Service Skills for Success addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ interest while providing insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. It also focuses on specific skills and related topics that will cover valuable ideas, guidance, and perspectives.
The book shares interviews of real-world service providers, case study scenarios, and activities to help you apply concepts learned to real-world situations to challenge your thinking on the issues presented. As an added benefit, you will have a great on-the-job reference tool.
How We Help You?
Talented and experienced professionals facilitate our business workshops. They bring subject matter expertise with a minimum of 15 years’ progressive experience across multiple functions and industries. We provide a dynamic learning environment which incorporates a variety of learning techniques to engage learners.
Where Offered?
Our programs are online and onsite. Upon enrollment, you will receive confirmation with the specific location details.
Onsite public offerings are located right in the heart of Dallas, off major freeways and accessible to everything. In addition, we offer discounted hotel rates to accommodate our class offerings.
When to Attend?
This is a one-day public offering, typically on Mondays or Fridays from 8a to 5p for eight (8) training hours.
You must be logged in to post a comment.